Your Business Needs Live Chat

Your Business Needs Live Chat

Engage Your Customers with Live Chat

In today’s fast-paced digital world, customers expect instant access and fast answers when they come to your business’s website with a question, and if they don’t get their answers, they will go somewhere else. Live Chat delivers your solution.

If you don’t have live chat on your website, you’re losing valuable leads and important chances to interact with your potential customers. Imagine you yourself were the customer and you’re interested in buying a product or service, are you going to work with a business who’s there to answer questions when you need them or are you going to delay your purchase to wait for a business to get around to answering you? The choice is clear—and your customers are clicking away if you aren’t there to help them.

How do I know if Live Chat is something my business needs?

If you have a business, you need it. You can’t count on customers to call you, email you, or even fill out the contact us forms let alone visit your brick and mortar location if they have a question about your product or service. If a customer goes through the trouble of searching for something that is relevant to your business and ends up on your site, he or she is motivated to make a purchase. If you can’t respond to the questions that customer has prior to executing the purchase, he or she is likely to turn to one of your competitors.

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Studies indicate Live Chat can increase conversions by a minimum of 20% and that customers are three times more likely to make a purchase after they use live chat than customers who don’t use it. Every business can benefit from results like that.

Live Chat will help you stand out among your competitors

Simply having chat on your website will help you stand out for many businesses. Less than 10% of websites actually offer chat, so providing it will make your company look more capable, proactive, and attuned to customers’ needs than your competitors who don’t have it.